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STAI PER ESSERE REINDIRIZZATO

Stai per essere reindirizzato al sito web di RIAB North America LLC, una società giuridicamente indipendente da ROOM IN A BOX GmbH & Co. KG. Si prega di notare che qualsiasi transazione legale effettuata tramite il sito web di RIAB North America LLC è esclusivamente con RIAB North America LLC.

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RETURNS


Here you will find all the important information about returning your items to us. 

Please note that a return is only possible within the one-month right of withdrawal. 

You can find more information about the right of withdrawal here.


In order to find the right return procedure for you, please select below the country to which your order was sent and which product you would like to return: 

  • GERMANY | FRANCE | ITALY | AUSTRIA
  • OTHER COUNTRIES

Your order has been delivered to Germany, France, Italy or Austria? 

Which product do you want to return? 

MATTRESS

Returns of our natural latex mattress are free of charge. 

For the return of mattresses, please contact our customer support by e-mail. 

You can find the contact details here


IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. 

Please return the item(s) to us immediately and in any case no later than 14 days from the day on which you receive the parcel label. 

The deadline is met if the item(s) are sent before the 14-day deadline expires.


REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order. 

OTHER PRODUCTS

The return of orders to Germany, France, Italy and Austria is free of charge for you and is handled by the GLS parcel service.


Please note: For the return of several parcels (e.g. family bed) you need a return label for each parcel. 

Please use the respective tracking numbers of the parcels sent by us to generate the return label. 

The return labels are to be generated via our returns portal.


IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. 

Please return the item(s) to us immediately and in any case no later than 14 days from the day on which you receive the parcel label. 

The deadline is met if the item(s) are sent before the 14-day deadline expires.


REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order. 

Your order has not been delivered to Germany, France, Italy or Austria?

Which product do you want to return?

MATTRESS

Returns of our natural latex mattress are free of charge. 

For the return of mattresses, please contact our customer support by e-mail. 

You can find the contact details here


IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. 

Please return the item(s) to us immediately and in any case no later than 14 days from the day on which you receive the parcel label. 

The deadline is met if the item(s) are sent before the 14-day deadline expires.


REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order. 

OTHER PRODUCTS

Returns from other countries must be sent at your own expense and can therefore not be processed via our returns portal.


The return must be sent to the following address:


ROOM IN A BOX

c/o Norpack

Rößlermühlstr. 1

DE-95615 Marktredwitz


IMPORTANT NOTES

When returning products, please make sure that all accessories are included in the package. You can find more information about the right of withdrawal here.


REFUNDS

Once we have received and checked your return, we will refund the purchase amount within 14 days to the payment method used for the order. 

You are unsure which return procedure to choose or would like to return products from both categories?

Do you have any further questions? Then contact our customer support. 

You can find the contact details here.

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